Returns Policy

No Hassle 28 day returns policy

Returns for internet orders

Cooling off period.

If you are not 100% happy with your product then you can send it back to The Nursery Store without a reason for the return within 7 days of receiving your item. Please note you must email our returns department sales@nurserystore.ie requesting a returns code. This returns code must be labelled on items being issued back to The Nursery Store. When the item has been received by us we will inspect it thoroughly to ensure the product is fit for resale. Please note, if sending products back to The Nursery Store the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer. After inspection and the product is in a resale condition we will issue a full refund. Shipping costs sending products back to The Nursery Store must be borne by the customer. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

After the cooling off period.

If you are not 100% happy with your product and it is received by The Nursery Store after the 7 days cooling off period then as above, we will inspect the item thoroughly to ensure the product is fit for resale. Please note you must email our returns department sales@nurserystore.ie requesting a returns code. This returns code must be labelled on items being issued back to The Nursery Store. Please note, if sending products back to The Nursery Store the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer. After inspection and the product is in a resale condition we will issue a refund less a 10% restocking charge. Shipping costs sending products back to The Nursery Store must be borne by the customer. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

Faulty Items

As a customer it is recommended that you fully inspect your product as soon as it has been received to ensure no parts are missing, damaged or faulty. Missing items must be reported to The Nursery Store within 7 days of the item being received. Failure to outline missing items to The Nursery Store will result in forfeiture in obligations to replace missing parts from The Nursery Store.

If you deem the item you received as being faulty and it is within the 6 months manufacturer's warranty then you can send the item back to The Nursery Store for inspection by our returns department. Please note you must email our returns department sales@nurserystore.ie requesting a returns code. This returns code must be labelled on items being issued back to The Nursery Store. Warranty varies between manufacturers so it is advised to contact The Nursery Store regarding warranty before returning any products. After a product is received to our returns department and it is deemed to be faulty we will do one of the following; issue a replacement piece for the part that is damaged, or replace the entire product, or offer a similar product, or if any of the above is not possible then we will issue a refund of the product.

Faulty pieces or parts that make up the entirety of an item will be replaced once received back to The Nursery Store. A faulty piece of a larger item shall not warrant return of the entire item and The Nursery Store will replace or repair the part required once it has been returned to The Nursery Store. Costs for sending items back to The Nursery Store are borne by the customer.

If you receive a wrong item then The Nursery Store must be notified within 7 days of receiving your order. We will then issue a pickup for your item. When the item is received back to our returns department and is proved to be a wrong item then The Nursery Store will replace the item with the correct one. If it is not a wrong item then the customer must pay the collection charge which was arranged by The Nursery Store and also arrange to collect the item as we will not re-ship an item if deemed to have been the correct item issued that was originally ordered. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

Please note:

Under no circumstances should an item be returned to The Nursery Store without a returns code issued to you by The Nursery Store.

All items purchased via the website must be returned through the appropriate channels as outlined above. Under no circumstances should customers bring goods to be returned to the Limerick showroom. Staff cannot accept goods to be returned in the Limerick showroom.

Any items to be returned to The Nursery Store remain the property of the customer until a full returns inspection and verification has been carried out. After which The Nursery Store reserves the right to refuse the returned item(s).

Where a refund has been authorised due to unavailability of goods or return of faulty goods, please allow up to 21 working days for funds to appear in your account. The Nursery Store will issue refunds within 48 hours of authorisation for same and The Nursery Store will not be held responsible for any delays with funds being credited to your account as this is the responsibility of your issuing Bank.